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Privacy Policy

Last updated: 28 August 2026

D'Oyly Carte Island ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website (www.doylycarteisland.com), use our contact and enquiry forms, subscribe to our newsletter, book events, or otherwise interact with us.

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This policy is written to comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

D'Oyly Carte Island Eyot House, Weybridge, KT13 8LX, United Kingdom,

Email: info@doylycarteisland.com

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We are the data controller responsible for your personal information collected through this website.

2. Information We Collect

We may collect and process the following information about you:

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  • Contact form submissions: first name, last name, email address, and message content

  • Newsletter subscriptions: email address

  • Enquiries related to specific services: information you provide when contacting us about Summer Concerts, Wellbeing classes, Private Events, D'Oyly's Jobs, or Mooring availability

  • Booking and ticketing information: if you purchase tickets or book an event, we (or our ticketing partner) may collect your name, contact details, and payment information

  • Technical data: IP address, browser type, device information, and website usage data collected automatically via cookies and similar technologies

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We do not knowingly collect any special category data (such as health information) except where voluntarily provided by you, for example in relation to dietary requirements or accessibility needs for an event.

3. How We Use Your Information

We use your personal information to:

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  • Respond to enquiries submitted through our contact form

  • Process and manage bookings for events, concerts, wellbeing classes, and mooring

  • Send you our newsletter, where you have opted in (you may unsubscribe at any time)

  • Communicate with you about jobs applications submitted via D'Oyly's Jobs

  • Improve our website and the services we offer

  • Comply with legal obligations

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4. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases:

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  • Consent — for newsletter sign-ups and non-essential cookies

  • Contract — to process bookings, ticket purchases, and respond to service enquiries

  • Legitimate interests — to operate and improve our website, and respond to general enquiries

  • Legal obligation — where we are required to retain or disclose information by law

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5. Sharing Your Information

We do not sell your personal information. We may share your data with:

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  • Trusted third-party service providers who help us operate the website, process bookings, or send communications (e.g. our website platform, Wix.com, and any ticketing or email marketing providers)

  • Relevant staff or departments (e.g. Summer Concerts, Wellbeing, Private Events, Mooring) to respond to your specific enquiry

  • Authorities where required by law

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All third parties are required to respect the security of your data and to treat it in accordance with the law.

6. Cookies

Our website may use cookies and similar tracking technologies to improve your browsing experience, analyse site traffic, and understand where visitors come from. You can control or disable cookies through your browser settings. Disabling cookies may affect the functionality of the website.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

8. Your Rights

Under UK GDPR, you have the right to:

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  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request erasure of your data

  • Object to or restrict our processing of your data

  • Request data portability

  • Withdraw consent at any time (e.g. unsubscribe from our newsletter)

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To exercise any of these rights, please contact us at info@doylycarteisland.com

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You also have the right to lodge a complaint with the UK's supervisory authority, the Information Commissioner's Office (ICO), at www.ico.org.uk.

9. Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

10. Children's Privacy

Our website is not directed at children, and we do not knowingly collect personal information from children under 13 without parental consent.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

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D'Oyly Carte Island Eyot House, Weybridge, KT13 8LX Email: info@doylycarteisland.com

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